Privacy Policy
Your privacy matters to us. Here's how we protect your information.
Last Updated: July 15, 2026
1. Introduction
Purple Star Studios LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including SMS text messaging services provided through Twilio.
2. Information We Collect
Personal Information: Name, email address, phone number, and other contact details you provide when filling out forms on our website.
Business Information: Company name, project details, service interests, and other information relevant to your inquiry.
Communication Data: Records of SMS messages, emails, phone calls, and other communications with our team.
Financial Information: When you connect a bank account via Plaid, we receive account balances and transaction data to display within your dashboard. We do not store your bank login credentials. Plaid handles authentication securely and provides us with read-only financial data.
Media and Content: Photos, videos, audio files, and other creative content you upload to your artist profile, client portal, or project submissions.
Device and Usage Data: We may collect information about your device, browser type, IP address, and how you interact with our app, including pages visited and features used.
3. SMS Text Messaging Disclosure
By providing your phone number and opting in to receive SMS messages, you agree to the following:
Consent: You authorize Purple Star Studios to send you recurring automated SMS text messages for marketing, promotional, appointment reminders, and service-related communications.
Message Frequency: Message frequency varies based on your interactions with us. You may receive anywhere from 1-4 messages per month, with increased frequency during active projects or consultations.
Message & Data Rates: Message and data rates may apply depending on your mobile carrier plan. You are responsible for any charges from your mobile carrier.
Opt-Out Rights: You can stop receiving SMS messages at any time by:
- Replying STOP to any SMS message you receive from us
- Replying UNSUBSCRIBE to opt out
- Contacting us directly at 954-289-1384
Help & Support: Reply HELP to any SMS message for assistance, or contact us at 954-289-1384 or support@purplestarstudios.com.
Confirmation: After opting in, you will receive a confirmation SMS message. After opting out via STOP, you will receive a confirmation message acknowledging your opt-out request.
Carrier Disclosure: Purple Star Studios is not liable for delayed or undelivered messages. Carriers are not liable for delays or errors in message delivery.
4. How We Use Your Information
• To respond to your inquiries and provide customer service
• To send SMS messages, emails, and other communications you've opted in to receive
• To provide quotes, proposals, and project updates
• To send marketing and promotional content (with your consent)
• To improve our website and services
• To comply with legal obligations
5. Third-Party Service Providers
We use trusted third-party services to operate our business, including:
- Twilio — SMS messaging, voice calls, and WhatsApp communications
- Plaid — Bank account connection and financial data aggregation
- Mailgun — Email delivery for automated communications
- Microsoft Outlook — Manual email communications
- Google Drive — File storage and media management
- Payment processors — For ticket purchases, merchandise, and service payments
- ElevenLabs — AI voice synthesis for accessibility features
- Vimeo — Video hosting and streaming
These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information in accordance with their own privacy policies and applicable data protection laws.
Advertising & Marketing Partners
We collect your name, email address, and phone number when you submit forms, opt in to communications, or interact with our services. We may share this information with third-party advertising and marketing partners to deliver targeted advertising, promotional offers, and marketing campaigns on our behalf. These third parties may use your name, email, and phone number to contact you with relevant advertisements and promotional content across various channels, including email, SMS, and digital platforms. By providing your information and using our services, you consent to this sharing for advertising purposes. You may opt out of marketing communications at any time by following the unsubscribe instructions in any message or contacting us directly.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt-out of marketing communications at any time
- Withdraw consent for SMS messaging by texting STOP
8. Cookies & Local Storage
We use local storage and cookies to enhance your experience on our app, including:
- Authentication tokens to keep you logged in
- User preferences such as theme (dark/light mode) and language
- Social media API keys you voluntarily connect (stored locally on your device)
You can clear local storage and cookies at any time through your browser or device settings. This will log you out and reset preferences, but will not affect your account data.
9. Data Retention
We retain your personal information for as long as your account is active or as necessary to provide our services. After account deletion, we remove your personal data within 30 days, except where retention is required by law (e.g., financial transaction records, which may be retained for up to 7 years for tax compliance).
Communication records (SMS, email, call logs) are retained for up to 2 years for quality assurance and dispute resolution.
10. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will delete such information.
11. Account Deletion
You may delete your account at any time through the user menu in the app. Account deletion is permanent and removes your profile, submissions, and dashboard access. Certain records may be retained as described in our Data Retention section above.
12. International Users
If you are accessing our services from outside the United States, please be aware that your information may be transferred to and processed in the United States. By using our services, you consent to such transfers in accordance with this Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR) for European users and the California Consumer Privacy Act (CCPA) for California residents.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Phone: 954-289-1384
Email: support@purplestarstudios.com
Address: Purple Star Studios LLC, South Florida, FL
SMS Support: Text HELP to any SMS number for assistance or STOP to unsubscribe
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.
TCPA Compliance Notice
This Privacy Policy complies with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and related regulations. By opting in to receive SMS messages, you provide prior express written consent to receive automated marketing and informational text messages from Purple Star Studios.